Frequently Asked Questions

 

Terms and Policy

A 30-minute class is 25-30 minutes; likewise, an hour class is 55-60 minutes. The 5-minute buffer (though not always sufficient) is to account for occasional technical difficulties and other delays that inevitably arise.

Classes are pre-paid 4 weeks in advance. Payments are generally made through PayPal, but we accept other forms of payment such as transfers made through Wise.com and Zelle. If you ever wish to cancel your prepaid classes, as long as you give us a 24-hour notice before your next class, we can fully refund the remaining classes.

We keep a 24-hour cancellation policy. If the lesson is missed without prior notice we charge for the lesson. We make exceptions for emergencies.

We provide instruction and materials. If the student would like to learn something specific, we can transcribe tunes or rhythms either during class time or out of class time if we deem it relevant to the rest of our students.

General instructions: come to class on time with your book, instrument, phone and/or webcam ready for the lesson. Homework will be posted in the Skype chat at the end of class, so check back if you are uncertain. For online classes, you will need to install and create accounts in Skype, WhatsApp, and PayPal.